Kinetics design studio download

[robertbalue]

Every time I select the download button, I am directed to the "My Account Home Page"

I am logged in

[nexcode]

Hello Alice,
I'm having the same problem. I use my account since 2006 / 2007 and use a lot. I have asked of a microcontroler sample just now and had no problems. But I tried to download the Codewarrior and the KDS, and both go to my account page. I tried many ways to download, but any one I had no success.

Have I to make a new account ? Or change something o my account ?

I try again and when I click on Download. it call this link "http://www.nxp.com/webapp/swlicensing/sso/downloadSoftware.sp?catid=KINETIS-KDS-IDE"

After, the site call this link:

"https://nxp.flexnetoperations.com/control/frse/login?email=R6ZD7BPt9DT%2Bj9n6LrSCufsMXthzTcGzHX%2FLd... "

And after...

Goes to my Account

https://www.nxp.com/ruhp/myAccount.html 

Best Regards

Rodrigo

Nexcode Systems

[Alice_Yang]

Hello Rodrigo,

I think the easy way is creating a new account.

Or you can refer to Jorge Alcala said :

"You can contact our non-technical support in the link: Sales and Support|NXP and they can reactivate your account."

BR

Alice

[nexcode]

Hi Alice, 

I Contact Non-technical support and they help me reactivating my accont. And now that 's ok.

Thank you.

Best Regards !

Rodrigo.

[jorge_a_vazquez]

Hi Ivan

This issue could be caused because your account was disabled due to inactivity. You can contact our non-technical support in the link: Sales and Support|NXP and they can reactivate your account.

Best Regards

Jorge Alcala

[iváncaballero]

Hello,

I have the same issue, the download link directs me to "My account Home page" instead to the KDS download options, no matter if i've logging before or after.

I try several times and one of then i've received  this error:

Unexpected Error

An unexpected error has occurred. This system may be temporarily unavailable due to technical difficulties. Please go back and try your request again. If the problem persists, contact our Technical Helpline via phone: Americas: 1-800-521-6274 Asia: +852-2666-8307 Japan: 0120-993-082 Europe: +49-89-92103-559 Or registered users can contact us by email at support@nxp.com Exception Type: User Error: System unavaliable (key = 1486570408890) Date: Wed Feb 08 09:13:28 MST 2017

[Alice_Yang]

Hello ,

I test to download KDS just now, there is no problem, the steps as below :

First please login, then :

Then choose the version you need :

If still can not download, could you please check other PC , while i think there is nothing to do with PC.

If all can not work well , could you please take a screenshot about your steps .

BR

ALice

[iváncaballero]

Hello Allice,

I login and get to the KDS without any problem, same as you:

The issue starts when i click on download, a new chrome tab opens to nxp.flexnetoperations.com (i think this a nxp verification server or something like this):

And after a moment it directs me to my nxp profile home page, but no to the product information to chose the versión as you get:

the other tab remains on the kds page:

I try with Chrome an Edge on win10 and in other pc, too. Same issue in both cases

So, i suppose there is something wrong in my NXP account that fails with the authentication.

Robert, is this the same issue you have?

BR,

Iván

[Alice_Yang]

Hello,

This is the first time i met this question ,  as Jorge Alcala said, you can also create a new account

to have a try .

BR

Alice

[iváncaballero]

Yes, This is we did yesterday, we register another account with the e-mail address of my colleague Susana and she can download KDS without any problem. Also, I tried with my account in her pc and it din´t work. So, its clear there is something wrong in my account.

Thank you Alice and Jorge.

[Alice_Yang]

Hello Robert,

Yes, you need login the NXP before download any software , including KDS.

BR

Alice