i.MX8 product pages not reachable from Germany

[andreasregel]

Hi,

i am located in Germany. Since a couple of days I am not able to reach the i.MX8 product pages on nxp.com. When trying to access the following link

https://www.nxp.com/products/processors-and-microcontrollers/arm-processors/i-mx-applications-proces...

I get the following error:

Page Not Found

The page you requested cannot be found.

Possible reasons for missing pages, and what you can do:

• This page is not available from your location.

I tried several connections (company LAN, mobile LTE), all show the same error. When I asked a Dutch colleague to try he did not have any problems, the page loaded flawlessly.

Other pages on the nxp site like i.MX6 work fine from my location in Germany.

Is there a region lock on the i.MX8 pages installed by accident recently?

Best regards,

Andreas

[Zhiming_Liu]

Update:

We can provide full support now and the documents will be able to access.

[reinerseifried]

still the same.

NXP PLEASE FIX OR EXPLAIN !

[mahdi_sh]

Still not reachable from Germany. Really, what's going on?

[dh84]

It's nearly two weaks now that the page isn't reachable. That's far too long.

@Zhiming_Liu What's the problem? How should customers use your products without having proper documentation? And no, it's not our responsibility to create a ticket. You are a the NXP Employee, so take care about the problem and forward it to the responsible guys.

Best regards

[Zhiming_Liu]

Hello everyone 

Please create a ticket in salesforce and we will explain this issue.

Best Regards

Zhiming

[Lukas_H]

I am also unable to access the i.MX8 web page from germany. Will the access be adapted in the near future or is it necessary that I also create a dedicated ticket?

[andreasregel]

I created a ticket at https://support.nxp.com/s/, hope that is the SalesForce you mean

[andreasregel]

The answer I got in my support ticket ist not very explaining:

"Thank you for your interest in NXP products. 
NXP strives to provide prompt support to all our customers. Unfortunately, at this moment the information that you need it is  unavailable at nxp.com,  As a result, there will be a significant delay in NXP’s response to your inquiry, as well as a reduction in the typical detail you would expect from NXP.    
Please accept our apologies and know that NXP is diligently working to resolve the situation but are unable to provide an estimate of when normal support will resume.  
Thank you for your understanding"

WTH?

[mod42]

I got the same answer. There seems to be a bigger issue in the background which NXP is unwilling to talk about. Maybe some legal stuff only happening in Germany/Europe. The imx8 website is also not available from Austria. 

[andreasregel]

I also assume some legal issues, and I hoped I would get some real answer in my ticket as predicted by Qmiller. But now the ticket has been closed and I am as wise as before.

[zee_z]

Hello Zhiming,

If you will give me the access to NXP's Saleforce, I'll create the ticket.

Thank you,

Zee

[gauravks72]

Same problem with me. Reported it to the NXP support and they say it may take few days before it is resolved

[zee_z]

Interesting... I am also located in Germany, and I am also not able to reach this manual on the web page:

https://www.nxp.com/products/processors-and-microcontrollers/arm-processors/i-mx-applications-proces...

Could anybody from NXP explain why the document is not reachable???

Thank you,

Zee

[Amelius]

Same Problem here, also not reachable from Germany.

NXP Please fix