Cannot run both 3-server and 1-server licenses

[perdalen]

Hi,

I have a problem when I installed the floating licens on our license server. I have a

CodeWarrior Development Suite for Networked Applications, Specialist Level, Floating License.

When I run the licence manager I get the following error:

...

12:30:41 (metrowks) Server started on appear-dev.appeartv.lan for:      ARMv8DBG

12:30:41 (metrowks) DDR_Validation_QorIQ CMSISDAP       PE_SCENARIOS

12:30:41 (metrowks) PE_SCENARIOS_ADVANCED REMOTEDEBUG   FSLTAP

12:30:41 (metrowks) GPTRACE             SERDES_Validation_QorIQ STMDEBUGPRINT

12:30:41 (metrowks) Cannot run both 3-server and 1-server licenses:

12:30:41 (metrowks)     /opt/FlexLM/lic/1-DSV90F_License.lic:/opt/FlexLM/lic/CodeWarrior.lic

12:30:41 (metrowks) Exiting

12:30:41 (metrowks) EXITING DUE TO SIGNAL 33 Exit reason 1

...

What should I do?

Thanks

Per

[trytohelp]

Hi Per,

The Redundancy 3 servers feature was worked fine in the past.

Several customers used this feature.

Is there a problem about it now ?

     I don't know. I've never heard problem with this feature.

I recommend you to create a case with the new system and provide us the license file you've generated.

To be sure the license is working fine, I recommend to generate a sample floating license locked on 1 server.

On our side we can re-encrypt the license from 1 server to 3 servers based on the current license file you're using.

Regards

[perdalen]

Hi,

I don't think there's a problem with "Redundancy 3 servers feature", but we run other licenses on our license server and I think the mix of "Redundancy 3 servers feature" and "single server" don't work.
I can't change the other licenses that run on our server, so I was thinking if I could change our "Redundancy 3 servers feature" to "single server" instead?

Regards

Per Dalén

[trytohelp]

Hi Per,

did you tried to run the redundancy 3 servers service only ?

I mean how is it working if you stop the service for floating license for 1 server.

does the license for 1 service is for codeWarrior tool too ?

    which one ?

Have a great day,
Pascal
NXP Technical Support
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[perdalen]

Hi,

No I have not tried  to run the redundancy 3 servers service only yet. I can't do that before the workday is done, otherwise a lot of Orcad users will be very angry with me :smileywink: I'll test it tonight.

does the license for 1 service is for codeWarrior tool too ?

    which one ?

Don't understand the question, BUT I think the best thing for me now is to get/convert to the single server floating licens.

It's more important for me to get it working than having "redundancy 3 servers service".

Thanks

Per

[trytohelp]

Per,

You're using 2 floating license file (Redundancy 3 servers and 1-server).

Just want to know if both floating licenses are for CodeWarrior products or if it's the 3-Servers one only.

Have a great day,
Pascal
NXP Technical Support
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-----------------------------------------------------------------------------------------------------------------------

[perdalen]

Hi Pascal,

The other license (1-server) is not a CodeWarrior product. We have only one CodeWarrior license (Redundancy 3 servers ).

Thanks for your help

Per

[perdalen]

Hi,

The result of the test only starting with CodeWarrior licence:

6:48:26 (lmgrd) -----------------------------------------------

6:48:26 (lmgrd)   Please Note:

6:48:26 (lmgrd)

6:48:26 (lmgrd)   This log is intended for debug purposes only.

6:48:26 (lmgrd)   In order to capture accurate license

6:48:26 (lmgrd)   usage data into an organized repository,

6:48:26 (lmgrd)   please enable report logging. Use Flexera Software LLC's

6:48:26 (lmgrd)   software license administration  solution,

6:48:26 (lmgrd)   FlexNet Manager, to  readily gain visibility

6:48:26 (lmgrd)   into license usage data and to create

6:48:26 (lmgrd)   insightful reports on critical information like

6:48:26 (lmgrd)   license availability and usage. FlexNet Manager

6:48:26 (lmgrd)   can be fully automated to run these reports on

6:48:26 (lmgrd)   schedule and can be used to track license

6:48:26 (lmgrd)   servers and usage across a heterogeneous

6:48:26 (lmgrd)   network of servers including Windows NT, Linux

6:48:26 (lmgrd)   and UNIX. Contact Flexera Software LLC at

6:48:26 (lmgrd)   www.flexerasoftware.com for more details on how to

6:48:26 (lmgrd)   obtain an evaluation copy of FlexNet Manager

6:48:26 (lmgrd)   for your enterprise.

6:48:26 (lmgrd)

6:48:26 (lmgrd) -----------------------------------------------

6:48:26 (lmgrd)

6:48:26 (lmgrd)

6:48:26 (lmgrd) Server's System Date and Time: Thu Mar 10 2016 06:48:26 CET

6:48:26 (lmgrd) SLOG: Summary LOG statistics is enabled.

6:48:26 (lmgrd) The license server manager (lmgrd) running as root:

6:48:26 (lmgrd)        This is a potential security problem

6:48:26 (lmgrd)        and is not recommended.

6:48:26 (lmgrd) FlexNet Licensing (v11.13.1.2 build 173085 i86_lsb) started on appear-dev.appeartv.lan (linux) (3/10/2016)

6:48:26 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.

6:48:26 (lmgrd) World Wide Web:  http://www.flexerasoftware.com

6:48:26 (lmgrd) License file(s): /opt/FlexLM/lic/CodeWarrior.lic

6:48:26 (lmgrd) lmgrd tcp-port 5280

6:48:26 (lmgrd) (@lmgrd-SLOG@) ===============================================

6:48:26 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===

6:48:26 (lmgrd) (@lmgrd-SLOG@) Start-Date: Thu Mar 10 2016 06:48:26 CET

6:48:26 (lmgrd) (@lmgrd-SLOG@) PID: 9561

6:48:26 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.13.1.2 build 173085 i86_lsb ( build 173085 (ipv6))

6:48:26 (lmgrd) (@lmgrd-SLOG@)

6:48:26 (lmgrd) (@lmgrd-SLOG@) === Network Info ===

6:48:26 (lmgrd) (@lmgrd-SLOG@) Listening port: 5280

6:48:26 (lmgrd) (@lmgrd-SLOG@)

6:48:26 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===

6:48:26 (lmgrd) (@lmgrd-SLOG@) Server Configuration: 3-Server Certificate

6:48:26 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c /opt/FlexLM/lic

6:48:26 (lmgrd) (@lmgrd-SLOG@) License file(s) used:  /opt/FlexLM/lic/CodeWarrior.lic

6:48:26 (lmgrd) (@lmgrd-SLOG@) ===============================================

6:48:26 (lmgrd) Redundant server configuration enabled. Attempting to establish quorum...

6:48:26 (lmgrd) Trying to establish connections to other redundant servers...

6:48:26 (lmgrd) Attempting connection to secondary redundant server appear-src.appeartv.lan

6:48:26 (lmgrd) Attempting connection to tertiary redundant server appear-pub.appeartv.lan

6:48:31 (lmgrd) Connection attempt to secondary redundant server appear-src.appeartv.lan failed

6:48:31 (lmgrd) Connection attempt to tertiary redundant server appear-pub.appeartv.lan failed

6:48:54 (lmgrd) Attempting connection to secondary redundant server appear-src.appeartv.lan

6:48:54 (lmgrd) Attempting connection to tertiary redundant server appear-pub.appeartv.lan

6:48:59 (lmgrd) Connection attempt to secondary redundant server appear-src.appeartv.lan failed

6:48:59 (lmgrd) Connection attempt to tertiary redundant server appear-pub.appeartv.lan failed

6:49:23 (lmgrd) Attempting connection to secondary redundant server appear-src.appeartv.lan

6:49:23 (lmgrd) Attempting connection to tertiary redundant server appear-pub.appeartv.lan

6:49:26 (lmgrd) Connection attempt to secondary redundant server appear-src.appeartv.lan failed

6:49:26 (lmgrd) Connection attempt to tertiary redundant server appear-pub.appeartv.lan failed

6:49:47 (lmgrd) Attempting connection to secondary redundant server appear-src.appeartv.lan

6:49:47 (lmgrd) Attempting connection to tertiary redundant server appear-pub.appeartv.lan

Regards

Per

[trytohelp]

Hi Per,

According to the log file, the service can not be launched because the server 2 and server 3 are not running.

6:48:26 (lmgrd) Trying to establish connections to other redundant servers...

6:48:26 (lmgrd) Attempting connection to secondary redundant server appear-src.appeartv.lan

6:48:26 (lmgrd) Attempting connection to tertiary redundant server appear-pub.appeartv.lan

6:48:31 (lmgrd) Connection attempt to secondary redundant server appear-src.appeartv.lan failed

6:48:31 (lmgrd) Connection attempt to tertiary redundant server appear-pub.appeartv.lan failed

A redundancy 3 servers required the service is launched (running) on 2 servers (minimum of).

This is not the case here and so the service can not be launched.

The configuration you did on Server 1 must be applied on Server 2 and Server 3.

Have a great day,
Pascal
NXP Technical Support
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[perdalen]

Hi,

Yes I understood that, BUT it will not help me because I will never be able to run with "redundancy 3 servers" on the primary license server due to the other licenses that is used on the server.

My main question is still, how do I convert my "redundancy 3 servers license" to "1 server license"!

Regards

Per

[trytohelp]

Per,

Go to the web site and return the license file.

After you need to re-generate the license file and fill the info for 1 server only.

It's approximately the same process than "rehosting" explained in FAQ:

    Licensing and Registration FAQ|NXP

Have a great day,
Pascal
NXP Technical Support
-----------------------------------------------------------------------------------------------------------------------
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[perdalen]

Thanks, the license server started with the re-generated license:

10:09:51 (metrowks) Server started on appear-dev.appeartv.lan for:      ARMv8DBG

10:09:51 (metrowks) DDR_Validation_QorIQ CMSISDAP       PE_SCENARIOS

10:09:51 (metrowks) PE_SCENARIOS_ADVANCED REMOTEDEBUG   FSLTAP

10:09:51 (metrowks) GPTRACE             SERDES_Validation_QorIQ STMDEBUGPRINT

Regards

Per

[trytohelp]

Hi Per,

I've checked in our data base and don't find any registration associated to your domain address excepted evaluation ones.

By 3-server do you mean the redundancy 3 servers feature ?

You will find more information about floating license in:

    http://cache.nxp.com/files/soft_dev_tools/doc/brochure/FLTLICINSTWINBR.pdf

and  

    How to install/check if my floating license file is running ? (known issues)

To continue to handle the problem we need more details and I recommend you to log your issue in the Case system.

Please provide us the license file you're using.

To submit your case into the new system, please follow below steps:

   1) Go to http://www.nxp.com/support/sales-and-support:SUPPORTHOME.

   2) On the bottom of the page under Submit New Issues, click Hardware & Software.

   3) Register with your business email to access NXP technical online support.

   4) A verification email will be sent to your account. Click the link embedded in that email to verify your access.

   5) On the NXP online support page, select Contact Support from the top menu and click “submit a new case” to start the process.

Regards
Have a great day,
Pascal
NXP Technical Support
-----------------------------------------------------------------------------------------------------------------------
Note: If this post answers your question, please click the Correct Answer button. Thank you!
-----------------------------------------------------------------------------------------------------------------------

[perdalen]

Hi,

Thanks for your answer.

I got/generated our floating licens (CodeWarrior Development Suites for Networked Applications, Specialist Level, CWA-LS-SPLST-FL) yesterday from your system. We have bought the licens from NXP in Norway/Sweden, not sure that's why you can't find us in the database?

Yes, I mean redundancy 3 servers feature. Sorry for being unclear. I'm wondering if generating redundancy 3 servers was a mistake, maybe I should have generated a single server licence instead?

Regards

Per Dalén