Hi @vishwanchandapu ,
I am wondering if you applied the update package for OEFID -A8FA to the devices with OEFID- A564, for devices with OEFID- A564 you may use the generic package .
BTW, there is ver 7.3 available now, you may try the latest.
Please kindly let me know if the problem is still there.
Have a great day,
Kan
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