Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

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Missing License for S32DS 3.4 - CLLReason [errorNo = 21 ......]

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ajayyadav1996
Contributor III


I was using S32DS Version 3.4 and suddenly it was stopped working and a pop up message came up for "Missing License".
I have license activation key and I used it for online as well as offline activation but following error message is coming :
CLLReason [errorNo=21,errorString= Error sending an activation request to remote activation server and processing the resulting respone.........]. Please see attachment.

Can you please help me with this.

Best Regards,
Ajay

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1 Solution
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Mehul_Patel_NXP
NXP Employee
NXP Employee

Hi, Ajay, 

As I talked with you, it has found that it was firewall setting which was blocking the server request for the license activation. 

Happy that you were able to resolve the issue and move forward. 

Thank you, Best regards, 

- Mehul 

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Mehul_Patel_NXP
NXP Employee
NXP Employee

Hi, Ajay, 

As I talked with you, it has found that it was firewall setting which was blocking the server request for the license activation. 

Happy that you were able to resolve the issue and move forward. 

Thank you, Best regards, 

- Mehul 

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ajayyadav1996
Contributor III
Hello Mehul,
Yes, It worked with this solution. Thank you

BR,
Ajay
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Mehul_Patel_NXP
NXP Employee
NXP Employee

Hi, @ajayyadav1996,  I see there is another thread regarding the issue. 

Is this problem solved, please can you update on the issue. 

Thank you, Kind regards. 

- Mehul Patel

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Mehul_Patel_NXP
NXP Employee
NXP Employee

Hi, Ajay, 

Please can you provide activation code you are using for installation of the particular version of Design Studio. 

Please can you also provide workspace log, Design studio Installation log. 

You can find workspace log at
C:\Users\Public\[workspace name]\.metadata

You can find S32DS installation  log at:

C:\NXP\S32DS.3.5\[_S32 Design Studio for S32 Platform 3.4_installation- something like this] \Logs
Thank you. Best regards. 

- Mehul 

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ajayyadav1996
Contributor III

Hello Mehul,

Thanks a lot for your response. Here I have attached logs, metadata and activation key I have sent you on private message.

Best Regards,

Ajay

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