License Error with DSC Motor Control Toolbox

[leo_wu]

Hi NXP team,

I am using DSC  Motor Control Toolbox but encounter a license issue -5, dose any one can help me?

Here is license information : 

MATLAB : 2014a

Disk ID : 4AD03EA0

Does anyone know what the problem is? Thanks for your help

Br.

Leo

[constantinrazva]

Hello leo.wu@avnet.com‌,

Can you share the path to the installation directory of the toolbox? And can you tell me if you have installed the toolbox on a shared drive ? Common problems with this are:

• wrong disk id in the license
• installation paths with spaces
• installation on a shared drive - here there is usually some kind of firewall setup that is blocking the licensing system
• local firewall

The first one you checked and it is ok, so this is why I'm looking for the other problems.

Kind regards,

Razvan.

[leo_wu]

Hi Razvan

I have checked the item that you mention, as below

• wrong disk id in the license -- checked before
• installation paths with spaces -- no spaces : C:\MCToolbox\mctbx_56f82
• installation on a shared drive - install on C, not shared drive
• local firewall - I disabled windows firewall for MATLAB 2014a, still show license issue -5

below is my path to the installation directory of the toolbox

do you have other ways to fix this issue?

Thanks,

Best Regards,