License Error with DSC Motor Control Toolbox

leo_wu · ‎04-21-2019

Hi NXP team,

I am using DSC Motor Control Toolbox but encounter a license issue -5, dose any one can help me?

Here is license information :

MATLAB : 2014a

Disk ID : 4AD03EA0

Does anyone know what the problem is? Thanks for your help

Br.

Leo

constantinrazva · ‎04-24-2019

Hello [email protected]‌,

Can you share the path to the installation directory of the toolbox? And can you tell me if you have installed the toolbox on a shared drive ? Common problems with this are:

wrong disk id in the license
installation paths with spaces
installation on a shared drive - here there is usually some kind of firewall setup that is blocking the licensing system
local firewall

The first one you checked and it is ok, so this is why I'm looking for the other problems.

Kind regards,

Razvan.

leo_wu · ‎04-26-2019

Hi Razvan

I have checked the item that you mention, as below

wrong disk id in the license -- checked before
installation paths with spaces -- no spaces : C:\MCToolbox\mctbx_56f82
installation on a shared drive - install on C, not shared drive
local firewall - I disabled windows firewall for MATLAB 2014a, still show license issue -5

below is my path to the installation directory of the toolbox

do you have other ways to fix this issue?

Thanks,

Best Regards,