this seems like an issue with Internet Explorer compatibility. FreeMASTER uses IE component internally to render the HTML control page. All restrictions which limit IE functions also affect FreeMASTER.
Please check the following:
Thanks, MichalH for your quick response.
Yes, I am able to use Internet Explorer for internet access (I don't use Chrome in a normal scenario, but it works).
FreeMASTER project is also on my local hard drive.
I tried to enable the "Allow Active Content..." option, but unfortunately, I didn't this option.
This is my office laptop running on Windows 10 (I have admin rights).
Is there some other way to fix it?
I tried to run the *.html file in Internet Explorer, and got this, even after clicking on Allow, multiple times, it just opens the page but nothing is working.
I recommend you to discuss the limitations with your administrator and see how you could gain access the advanced IE settings to enable the Active Content. If the page still does not work after it, we will investigate further.
Thank you for your response. I checked the link you suggested and changed the registry value and now I have the advance option available in Internet Options, and after changing to allow active content, this is not working now also.
And when running on Internet Explorer, it looks like running, but all button looks disabled.
Sorry for the delayed response, Can you please support now, what should I do?
can you run the Internet Explorer and go to menu Help/About? Show me the version information please.
I have another question: when FreeMASTER is NOT running, and you open the touch HTML page in a standalone Internet Explorer - does the FreeMASTER start automatically or not? And does the IE show any yellow information bar at the top of the window?
Thank you for your cooperation,
Thank you for your response.
Regarding Internet Explorer Version, please see the below screenshot.
And regarding your other question, FreeMASTER doesn't open itself when I open the Touch HTML page in Internet Explorer.
And when I open the HTML file I get a yellow information bar, asking for Allowing the blocked Active X Content, by allowing Internet Explorer displays as shown below, but none of the buttons are working.
I have another personal laptop, on which this is working fine, but I don't understand why it is not working on the office laptop.
I hope we will be able to find a solution to this. Thanks for your support.
it seems the ActiveX scripting is also disabled somewhere else. Can you check the Internet Options - the Security tab? Select the Local Intranet and press Custom level... Then enable the items as in the picture below. Also do the same for Trusted sites zone.