Hi Ruby,
It's very important for us to know the software and hardware configuration you're using.
1- Software: what is the tool version used ?
To do that you must:
Under CodeWarrior IDE (classic)
Start the IDE and click on Help | About Freescale CodeWarrior.
Click on Installed Products
Provide us all info displayed.
Or you can save them in a txt file.
Under Eclipse IDE
1- Start Eclipse and click on Help ¦ Freescale Licenses
The Status column gives the status of the license.
Under Product, select it and click on details.
A new dialog show up giving license details.
Provide us all info displayed
2- Start Eclipse and click on Help ¦ About CodeWarrior Development Studio
Under Installed Products, you will see the version used.
2- Hardware:
1- Device/processor/board
2- Interface (Multilink, etc ...).
Have a great day,
Pascal
Freescale Technical Support
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