License doungle problem, FLEXid does not appear in FLEXid box

[ARBM66]

Hello  Everyone

Recently we purchased  a CW permanent standard node lock(USB - CWH-DONGLE)license(DLP-STANDARD-NL   S/W ) for HCS12 MCU.
The problem is, after following freescale USB Dongle Licensing installation manual steps, I have not seen the FLEXid appear in the FLEXid box. The USB light (Red light) is on and the softwares(FLEXid licence manager and drivers) in order to Section A , B , C and D in the installation  manual all are installed perfectly.
For troubleshooting, I have done the following steps:
1-    Download and install the updated divers(Dongle_Drivers.zip ) run the Install_Drivers.bat
2-    Restart the computer and install again the USB Dongle.
3-    Change the physical port for USB(a Different slot) in PC.
4-    Change the PC(use another one) to make sure is not from the windows or other stuffs.
Still it has problem. No ID appears.

Is anybody had the same problem ?If yes, please advice me

Thanks

[stanish · Accepted solution]

Hello ARBM66,

you might need to install driver updates.

I'd suggest you to see FAQ-27403

Stanish

Message Edited by stanish on 2009-07-27 02:09 PM

[J2MEJediMaster]

1) Try the clean utility, which is available from the same download page as the dongle software.

2) File a service request, choosing a Category of Technical Request and Topic of License Issues. Click here to go to the Service Request page.