Codewarrior Support

[v_dave]

OK Folks, what is the best way to get somone on the live phone for Codewarrior support?

I started a service request:

Created Date:
(format mm/dd/yyyy hh:mm:ss) 05/10/2007 14:45:18 GMT

Modified Date:
(format mm/dd/yyyy hh:mm:ss) 5/16/2007 16:0:29 GMT

Basically I have a USB dongle license and I messed up when tryng to registar and activate Codewarrior.  Now Codewarrior keeps giving me invalid license error messages.

The support folks have been good in asking and offering the correct advice on how to fix the issue. But they are asking questions and taking 24hrs to acknowledge my responses when we could have the issue resolved in a 10-15 minute phone call. 

I like the idea behind thier support request system but there has to be a way to escalate the issue so I can get a live person on the phone.  Does anyone know how to do this?  I have been dead in the water for 5 days now.

Thanks,

Dave

[jimtrudeau]

Dave,

I run the support team. I'll have someone get ahold of you asap.

Jim

[v_dave]

Thanks for the quick response. 

I got my phone call

OK so the call took a little more than 1/2 an hour but tht is because my issue was more unique than I thought.  Turned out that a USB Dongle doesn't work well with Processor Expert.  I had to revert to a Node locked license based on my Ethernet card.  That was a bummer but at least Ii am working again.

Thanks again for your help

Dave

[Voxan]

Hi Dave,

sorry about the delay you are facing...
could you provide a phone number? I'll try to get you somebody on the phone... today.

Cheers

[Voxan]

Dave,

we would need the SR number you were mentioning in your post

Cheers

[v_dave]

Hello,

I sent a personal message with my phone number.

Here is my SR info:

SR Number Status Created Date
(format mm/dd/yyyy hh:mm:ss) Freescale Contact Expected Resolution Date
(format mm/dd/yyyy) Subject 1-360219411 Updated By Customer 05/10/2007 14:45:18 GMT - - Reset how my license is attached to my PC

Thanks again for your help.

[Voxan]

Thanks to you Dave...
so do not go too far from your phone :smileywink:

Cheers