License Authorization failed & license@freescale.com inbox not monitored

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License Authorization failed & license@freescale.com inbox not monitored

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Contributor I
CrasyCat,
 
I too am having trouble* with License Authorization.   I am using the standard
edition for HCS08 version 5.1, which has all of the sudden degraded to demo mode.
 
Unfortunately, my messages to license@freescale.com go unanswered.
(3 days and counting).
 
Is there another email address where licensing issues can get resolved ?
 
Better yet, can you let the superior of the employee(s) who monitor that inbox
know, so that competent help can staff that position ?
 
Thank you for your time.
 
Best,
Davy Baker
 
* = Ethernet node lock License Authorization seemingly worked for a few hours.   Then, I got a
dialog box that read:
 
Lost license: Unable to reconnect to FLEXlm license
server. CodeWarrior IDE will shutdown.
License feature: Win32_CWIDE_Unlimited
and a OK button
 
After clicking OK, CodeWarrior closed and so I lost my latest changes...
 
When I restarted CodeWarrior, I quickly learned that I was in demo mode.   So, I tried
to do the License authorization again, but this time it didn't work.   Instead, I got the message:
 
Error
License authorization failed  Please try again later, or
contact: license@freescale.com mw(-5)w32(0)
and a OK button
 
In desperation, I rebooted my machine.   However, the above symptom persists.
As per the tools instructions, every few hours I "try again", but the same viscious
cycle occurs.
 
Finally I decided to call.   However, website fails to mention phones only answered M-F.
(today is Saturday)
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Contributor III
Davy,
 
Thanks for taking the time to submit your feedback on our forums.  Wanted to first speak to your specific issue that you are currently encountering:
 
My apologies for the delay you experienced in getting your initial response to your email that you submitted on Thursday, Sept. 14th.  I've seen you have had a couple of email exchanges with the team since then and that some progress is being made, i'll follow up with a phone call to you shortly to see where things currently stand and see if I can get you moving quicker in the right direction.
 
Also wanted to respond to you on several of your comments:
------------------------------------------------------------------------------------------------
Is there another email address where licensing issues can get resolved ?
------------------------------------------------------------------------------------------------
ANSWER: license@freescale.com is the appropriate address to send these types of issues to.
 
------------------------------------------------------------------------------------------------
Better yet, can you let the superior of the employee(s) who monitor that inbox
know, so that competent help can staff that position ?
------------------------------------------------------------------------------------------------
ANSWER: That would be me, I'll be happy to discuss through whatever issues/comments you have here with regards to the licensing team monitoring the license@freescale.com mailbox and see that they are addressed.
 
Regards,
John Whitney
Freescale Licensing
 

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Contributor III
Davy,
 
Thanks for taking the time to submit your feedback on our forums.  Wanted to first speak to your specific issue that you are currently encountering:
 
My apologies for the delay you experienced in getting your initial response to your email that you submitted on Thursday, Sept. 14th.  I've seen you have had a couple of email exchanges with the team since then and that some progress is being made, i'll follow up with a phone call to you shortly to see where things currently stand and see if I can get you moving quicker in the right direction.
 
Also wanted to respond to you on several of your comments:
------------------------------------------------------------------------------------------------
Is there another email address where licensing issues can get resolved ?
------------------------------------------------------------------------------------------------
ANSWER: license@freescale.com is the appropriate address to send these types of issues to.
 
------------------------------------------------------------------------------------------------
Better yet, can you let the superior of the employee(s) who monitor that inbox
know, so that competent help can staff that position ?
------------------------------------------------------------------------------------------------
ANSWER: That would be me, I'll be happy to discuss through whatever issues/comments you have here with regards to the licensing team monitoring the license@freescale.com mailbox and see that they are addressed.
 
Regards,
John Whitney
Freescale Licensing
 

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