licensing error when installing s32 design studio

[larasmith5982]

when i try and put in my activation code from my order history i get the attached error.

i also tried the offline activation with the file response and that didn't work

[jiri_kral]

Hi Lara, 

I'll put here the answer which I already sent to you via Ticket. May by it helps to someone else as well:


in your activation request is missing Unique Machine ID. There is couple things which may cause the issue. Sometimes virtual machines aren't able get such ID. Other possibility is some security settings on your OS which deny D32DS installer from getting such number. 

In some cases helps backup and delete content of the c:\ProgramData\FLEXnet\  folder and try activation again. The folder is hidden by default. 

Last and little bit more complicated is activate S32DS from command line. Easiest way is use Java from newer S32DS like v3.5 if it is installed. Here is procedure - https://community.nxp.com/t5/S32-Design-Studio-Knowledge-Base/Troubleshooting-Activation-fails-with-...

More info you can find in help.txt file which is part of one of the archives.