S32 Design Studio Install Fail (Power + ARM)

[seanfarrelly]

I have attached the log files from both failed installs (Power V1.1 + ARM V1.3). Below is the error I am experiencing:

Install Uninstaller:      S32 Design Studio for ARM v1.3(Install All Uninstaller Components)

                          Status: ERROR

                          Additional Notes: ERROR - Error writing LaunchAnywhere components (Access Denied)

During the install a window appears:

However it then disappears almost instantly and an installation roll back is triggered.

I have tried uninstalling and reinstalling JRE 1.8 & JDK 1.8, disabling AntiVirus, Reinstalling C++ Restributable.

Thanks,

Sean

Original Attachment has been moved to: S32_Design_Studio_for_ARM_v1.3_Install_11_30_2016_08_59_02.log.zip

Original Attachment has been moved to: S32_Design_Studio_for_Power_Architecture_v1.1_Install_11_29_2016_08_50_37.log.zip

[stanish]

Hi Sean 

After some investigation our engineering team has found the root cause:

The reason was in Teradyne SSL installed on computer that adds itself to Windows path that makes troubles to other programs:

http://www.teradyne.com/products/production-board-test/self-service-licensing

Workaround:  please remove that folder from your path.

Please let us know if it helps.

Stan.

[tamtran]

Hi Stan, I met the same issue, but I cannot find Teradyne SSL in my computer, please help me to fix this issue.

[stanish]

Hello Tam

There might be another instance of specific .dll file that interferes with the installer.

Could you please type the command below in the Windows command line:

where FNP_Act_Installer.dll cll_app.dll cll_app_libFNP.dll

Have you find anything?

Thanks!

Stan

[tamtran]

Hi Stan

I run your command and this is the result:

[stanish]

Seems LDRA_Toolsuite interferes with S32 DS installer. Could you temporarily remove path c:\LDRA_Toolsuite\ from PATH?

Then try to install S32DS. If the installation is successful you can restore PATH environment variable.

Hope it helps.

Stan

[Fitz-Huang]

Hi Stan,

I met the same issue when I install S32 Design Studio for S32 Platform 3.3,but I cannot find any .DDL file in my computer, please help me to fix this issue

thanks

[小娟胡]

Hi Stan, I met the same issue when I install S32 design Studio V1.3, but I cannot find Teradyne SSL and LDRA_Toolsuite in my computer, please help me to fix this issue

thanks

Fiona