Hi Mairineuh,
I have the exact same Problem with my Battery from the same Brand as yours. On my side it's a 36V 7.5Ah Pack.
On the battery display itself, it shows a crossed battery which indicates the battery pack gots disabled.
I would be interested in a similar process as you. Just linking some pins to trigger a reset. I was balancing the cells manually and ready for a reset. But how to reset is not clear to me.
Did you manage to get it working? Which pins did you linked? Or is it just possible with a programmer?
Thanks
Cheers e-bits