Hi team,
My customer reported that if he activate S32DS R2018, the activated S32DS3.4 will loss license.
Could you please help to take a look? Below is the account and license information.
Account: [email protected]
Activation code:
S32DS3.4: 7050-91E6-47CE-2FBB
S32DS 2018: C27C-A46B-7DC1-E14B
br,
Charles
Hi Charles,
please suggest to customer backup and delete content of c:\ProgramData\FLEXnet\ folder. The folder is hidden by default. The trusted storage may be corrupted. From account side there is nothing suspicious.
When the content of FLEXnet is deleted, first activate S32DS for ARM v2018.R1 and then S32DS v3.4.
Hi Jiri,
I asked customer to capture the license under his account, please see below picture.
S32DS 2018.r1
S32DS3.4
Please help to take a look.
br,
Charles
Hi Charles,
the keys are for different account. On the account with S32DS v3.4 is not preset S32DS v2018 and on second account is not present S32DS v3.4. Are you sure that you post correct keys?
@charleszhao
Please send this request via mail to [email protected] group. This group handle for licensing related issues