Hello,
could you please
1) check that C:\ProgramData\NXP is writable by non-admin user? If not, add rights or try to delete this NXP folder, it should be recreated again with proper rights.
2) Post here the c:\Users\<username>\.nxp\swtools.log
3) are you behind a proxy?
The message "Cannot download data" might be issue either with connection, or with the disk access permission.
Regards,
Libor