Hello sir, I'm very sorry for not answering you back regarding your case.
Could you please let me know if you are using our NTAG 5 Android App or a custom one?
According to Section 6 of AN12364, it is required to configure the Arbiter mode to SRAM Pass-Through mode, please be sure you are following these recommendations.
Again, I'm very sorry for not answering earlier sir. Please accept our apology.
Best Regards,
Fabian