You can try putting 250 for the number of encoder lines.
Next resolution steps would be to switch to Motor Manager, and navigate to the Position Control tab. Manually rotate the motor shaft anti-clockwise (when looking at the face of the motor) and ensure that you are getting positive numbers in Position Feedback. If you are getting negative numbers, switch the A & B phases of the encoder. If you are getting 0,, verify the wiring of your encoder since the MCU is not able to see the encoder pulses.