Hello Stephanie ,
Please first update the firmware of your board , refer to this :
1. Unplug the USB cable (if attached).
2. Press and hold the Reset button.
3. Plug in a USB cable from a USB Host to the OpenSDA USB port.
4. Release the RESETbutton.
5. A removable drive will be visible in the host file system with a volume label of BOOTLOADER.
6. Drag the firmware application into the bootloader , for example , if you want use the MBED ,
please drag the "CMSIS-DAP – kw24d512" , you can download it at here :
OpenSDA Serial and Debug Adapter|NXP
Also you can download the Segger Jlink v2.1 and P&E micro v114 at this linker ,

then re-plug the USB(j15) again , please check the manager , if it still can not work well,
please take a screenshot about how do you operate and the manager show .
Hope it helps
Have a great day,
Alice Yang
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