Once windows OS is involved, the levels of complexity and possible causes greatly increases. I would first verify what exact driver(s) the system was using to talk to your device under the version of Windows prior to Windows 10 migration. Then check in the Windows 10 system to see if it has loaded the same driver(s), or different ones. Some drivers which worked fine under Windows 7 or Windows 8 no longer work under Windows 8.1 / 10, and the troubleshooting can require significant knowledge in Windows.. You can try looking at this web link for some clues/things to try
http://www.thewindowsclub.com/usb-devices-not-working-windows
