On making the order directly to NXP, if they make the shipment from USA, the problem remains the same, customs taxes are very expensive, so it is not interesting.
I sent an email to ask about this to NXP. I have made some free sample orders, in which I only paid 18 USD of freight and there are no customs taxes, I hope that in the direct order it will also be the same and there is no need to pay customs duties, but right now I do not know.
I have also tried to make a direct order on the website, but I get this error "More than one Published Part ID is found. Please contact direct@freescale.com with the Part Id.". I have not typed the chip reference by hand, but I have chosen it from the web, so I do not know what the problem is.
About prices I do not understand what you mean when you say they provide software with products. If you are referring to the IDE and the compiler, they are also free for STM32 from ST, or Atmel SAM S70, and I also think that they are generally free for any ARM microcontroller, because they are all based on the GCC compiler and most or all use as IDE Eclipse + Plugin. Therefore, the expensive price can not be justified due to the development tools they provide.
I also like MCU Kinetis, they are good products, but it is important to improve and clarify some matters.
1.- Define clearly, if NXP will continue manufacturing Kinetis after the purchase and disappearance of Freescale. That it is so difficult, more and more, to get the Kinetis, it makes me think.
2.- Offer a better distribution of its microcontrollers, in Europe. At this moment it is very complicated to get the product in distributors here, practically only offers Mouser, and even now they do not have stock.
3.- I do not know what are the conditions of direct purchase of microcontrollers for NXP, I hope it is something similar to Microchip Direct, which allows fast orders and without customs taxes.
4.- Until recently, after the disappearance of Freescale, we were not clear about the evolution of the IDE. KDS disappeared with Processor Expert and MCUExpresso was still far from being a serious product to work with Kinetis. Fortunately, it is changing, and the latest version of MCUExpresso already offers almost the same as ST with Cubemx and Eclipse. MCUExpresso at this time is fine to work with Kinetis.
5. Kinetis microcontrollers are a very good product, but expensive compared to other ARM from other manufacturers, such as STM32 from ST or Atmel SAM S70. NXP should lower prices, so that the product is more affordable and competitive, unless its true market is another, I suspect that the sale in large quantities to the automotive sector.
Regards.