Troubleshooting: Issue opening documents from Getting Started page

Document created by Mike Doidge Employee on Dec 9, 2019
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On some versions of Windows 10, there is an issue which could impact your ability to open documents from the Getting Started page in S32 Design Studio. While we have resolved this issue in some of the newer releases, not all editions of S32 Design Studio have been updated since this issue was discovered. Also, you may required to use an older release.

 

The problem occurs when a document linked within the Getting Started window of S32 Design Studio. The S32 Design Studio is configured to use the Windows default web browser to open the files. For some Windows 10 installations, Microsoft Edge is the default browser and it is unable to correctly open the requested file. The typical error message is as shown below:

 

 

 

To resolve the issue, it is necessary to change the default browser within your Windows preferences. Here are some steps to do that:

1) Click on 'Settings' from the Windows Start Menu

 

 

2) Type 'browser' in the search bar, then select 'Choose a default web browser'

 

 

3) Click on the currently selected Web browser to bring up the selection menu and select 'Internet Explorer' or 'Google Chrome'

 

 

4) Relaunch S32 Design Studio and try again to open the document from the link in Getting Started page.

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