How to log an issue in Case system instead CRM (Service request - not used anymore)?

Document created by Pascal Irrle Employee on Mar 16, 2016Last modified by Diana Torres on Feb 28, 2017
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How to log an issue in Case system instead CRM

(Service request)?



After the merge of Freescale and NXP, technical support cases are answered in a different system.

To submit your case into the new system, please follow below steps:

   1) Go to

   2) On the bottom of the page under Submit New Issues, click Hardware & Software.

   3) Register with your business email to access NXP technical online support.

   4) A verification email will be sent to your account. Click the link embedded in that email to verify your access.

   5) On the NXP online support page, select Contact Support from the top menu and click “submit a new case” to start the process.


Attached you will find a video explaining the process to follow.