Hello,
To ensure we can provide you with the most effective support, it would be very helpful if you could share the details of your setup. Without that information, it’s much more challenging to diagnose the issue accurately.
Since you are no using a custom board, if you are using our pre-built BSP you should can reset your board without any problem.
If you are using a custom image, please check the changes you did in the image.
Best regards.