Problems renewing my CW 5.2v license

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Problems renewing my CW 5.2v license

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a_moscat
Contributor I

Hello,

 

Last 25th of January I purchased the renew of my CW license for CodeWarrior 5.2 version for HC12 64k, that is going to expire the next 9th of February.

 

I did the payment and I received some emails confirming the success of the purchase process and with the link to register the product.

 

The problem appears when I try to return my old license, the one that is going to expire this year, to generate a new one. When I achieve the next window (see pictures below) and I press the return button an error message appears with the next message: “The maximum number of return is reached, contact your product vendor if you need help”.

 

175676_175676.pnglicensing_1.png

175677_175677.pnglicensing_2.png

What I’m doing wrong? Are there any problem in my account?

I have been following the tutorial videos for this process (How to renew your Software, How to obtain a license after annual subscription renewal and the Software Licensing and Support Activation Guide) and I don't know where is the problem.

 

Last monday 1st of February I generate an incidence report into http://www.nxp.com/support, the incidence reference is:
   - Reference ID: CodeWarr138120
   - Case00102616

 

It has passed 5 days and I haven’t received any communication from NXP.

I’m a bit worried because next week expires my CodeWarrior license and I need it in my job everyday. Please, let me know if you could help me or give me an email address where I find help.

Thank you in advance for your attention.

Best regards. Alejandro Moscat

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TomasPaez
NXP Employee
NXP Employee

This is expected from the NXP Database  when more than 10 returns have been applied. 

Admin needs to reset this value. Please check again now.

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a_moscat
Contributor I

Thanks you so much Tomas!!

I have been able to return my old license and generate a new one with the renewed expiration date.

Nevertheless a new problem has arrived. When I introduce the new license.dat file into the freescale path for it, and I start my CodeWarrior as administrator, apperas the next message:

CW_problem_1.png

I choose "Register Later", and then when I open one of my projects, the next mesage appears:

CW_problem_2.png

It seems that not all the Processor Expert Beans are activated... But with my old license it works perfectly...

How could I get a repaired license.dat file?

Sorry for the inconveniences.

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TomasPaez
NXP Employee
NXP Employee

This is expected from the NXP Database  when more than 10 returns have been applied. 

Admin needs to reset this value. Please check again now.

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2,685 Views
478944001
Contributor I

Hello,

  I have a similar problem and don't know how to solve it.

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