Hi Mariam,
the application engineer would like to have a call with you to discuss the issue and receive more information. Please let me know if you agree with the call and please let me know suitable date time. Please note, that the application engineer is from Vietnam, so morning of our time is more suitable for him.
Please also share the configuration file of your FS26 before the call, so the application engineer can have a look at it.
DESCRIPTION
For now, I cannot check this issue from my side.
Can you please ask them to share their configuration file of Sbc_fs26 component, and maybe set up a call so that I can join?
With Best Regards,
Jozef