S32DS 3.5 Ubuntu 20.04 Install Stuck

[michaelkehinde]

S32 3.5 Design Studio Installer Hangs at "Checking if you already have SW32_S32DS_3.5 license..." at 6%. Followed all steps in the installation guide

[ranahzzz]

I am also facing the same issue. 

Is there another way to install? just unpacking some zip files or something?

thanks

[adamski]

I am also facing same issue. What is the timeline for a resolution? Installation gets stuck at 6% every time. Tried installing with and without a network connection. Is there an offline method for activating the Design Studio 3.5 on Ubuntu 20.04?

[LovroJ]

Hi,

I'm having the same issue where the S32DS 3.5 installation hangs on Ubuntu 20.04. I found the error log which is attached below. What can I do to fix it?

Best regards,
Lovro

[jiri_kral]

Hi Lovro, 

thanks a lot for the Java error log! We aren't able to reproduce the issue, but hope that log file will help to find root cause of the issue. I'll be back when we found solution. 

[LovroJ]

Hi jiri_kral,

thank you for responding and looking into the issue. Here are some additional information so we can rule out potential causes.

1. I checked the integrity of the downloaded installer and it's correct.

lovro.jakic@ra-b203-ltu:~/Downloads$ md5sum S32DS.3.5_b220726_linux.x86_64.bin 
65e7ede55835608c44731a1eaaad60a2  S32DS.3.5_b220726_linux.x86_64.bin

2. FNPLicensingService is successfully installed and active. "fnp_install.log" is in the attachments.

lovro.jakic@ra-b203-ltu:/usr/local/share/FNP/service64/11.18.2$ ./FNPLicensingService -r
Licensing Service daemon already active

lovro.jakic@ra-b203-ltu:/usr/local/share/FNP/service64/11.18.2$ ./FNPLicensingService -s
11.18.2.0:x86_64:19862:0

3. There are no other errors in logs, except for that java one in the previous response, but regardless, I will attach the ones that I found "e10144dd18dac94b818.details" and "lax-8586466944735677875-err.tmp".

4. I checked the shared libraries required by the "libcll_app_libFNP.so" which failed in that Java log and everything looks fine to me.

lovro.jakic@ra-b203-ltu:/tmp/696291.tmp/cll/x64$ file libcll_app_libFNP.so
libcll_app_libFNP.so: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped
lovro.jakic@ra-b203-ltu:/tmp/696291.tmp/cll/x64$ ldd libcll_app_libFNP.so
	linux-vdso.so.1 (0x00007ffe243d2000)
	libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f604daa3000)
	libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f604d954000)
	libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f604d939000)
	libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f604d747000)
	/lib64/ld-linux-x86-64.so.2 (0x00007f604e59a000)
	libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f604d741000)

If you have any suggestions or need additional information, please feel free to contact me.

Best regards,
Lovro

[swhite39]

I am having the same problem. Has there been any progress on debugging the issue?

[nitish2]

Hi swhite39,

No resolution for this stuck issue as of now. Support was also provided by NXP team itself over the call for the installation, but no any breakthroughs. NXP team is checking at their end right now.

[nitish2]

Hi all,
I am also facing the same installation issue on ubuntu 20.04. Is there resolution for this issue? 

[Van1331]

Was this solved? I am dealing with this as well and need this to be able to reflash a board that has stopped booting.

[ashaydesai]

Yes, I am also facing same issue. it tries to execute commands from /tmp/ path in my case and stucks at same step.

Also when I restart PC it successfully pops up license prompt,but even when correct key is entered it installation never proceeds any further.

[michaelkehinde]

Hi Jiri, 

Thank you for your response. Is there anything I can send on my end to help with the process? Please let me know 

[jiri_kral]

Hi Michael, 

there is couple similar issues - we are looking at it. It looks, that the installer in some particular cases is stuck with trying to connect to license server, but the reason is not known yet. 

Today I tried reproduce it on my side, but no success. 

[arynderman]

I'm stuck on this as well with S32DS 3.5, Ubuntu 20.04. Is there a resolution?