Can not loading the Tresos(v24) WorkSpace.

[guoqiang_zhu]

My PC's OS is windows 10.  I installed tresos v24.0.0 tool.but it can't be loading when i open the tresos_gui.exe , with always stay in loading view.

   And the window task manager shows his task"Java(TM) Platform SE binary" status is no response. when i closed the loading view,it show me the information like this(jdk-8u92-windows-i586 and jre-6u45-windows-i586 have been installed).

But Tresos v16.0.0  can loading his workspace normal.

Compared with tresos v16 and v24 's task status.

I have try to reinstall the tresos24 ,but the question can not be solved.

Thanks for your help.

[namnguyenviet]

Yes, it's indeed that sometimes "-clean" option is necessary for hot-fix installation. Glad to hear that you can fix the issue.

[riglesias2021]

Thank you for the support

[Pooja]

Hello,

My registered mail id is pooja.ingalagi@continental-corporation.com. I have registered name is Pooja Ingalagi.

Regards,

Pooja

[namnguyenviet]

Hello @Pooja,

Unfortunately, we can't find your email address in the software distribution system. Nor the searching for Pooja or Ingalagi names got any results. Could you re-check the info?

Best Regards,

Nam

[Pooja]

Hello,

I  login with mail id pooja.ingalagi@continental-corporation.com to NXP Docstore portal. I used the same e-mail id and password to login to community portal as well. 

PFA screenshot of the my profile.

Regards,

Pooja

[namnguyenviet]

Hello @Pooja,

Thanks for your reply, unfortunately, we still are not able to identify your account. The reason for this, is probably because you haven't had any software registered yet. You can check this by access to www.nxp.com, sign in and check your SW licensing and Support:

If you have the EB Tresos 26.0 from someone else who has registered, please give us that person ID email, then we can enable access for that person. Or if your company is using a shared account (which can be checked with your Technical Leader/Project Manager), we can send you an invitation to that account.

Best Regards,

Nam

[Pooja]

Hello,

Thank you for your reply.

Please check the E-mail Id: 

pradeep.kumar.pola@continental-corporation.com which is registered for NXP software product. Please do share the hotfix to the mentioned mail-id

Regards,

Pooja

[Pooja]

Hi,

Could you please share the Hotfix to the mail id :

pradeep.kumar.pola@continental-corporation.com

which is registered with NXP software product. The name associated with account is Pradeep Kumar Pola.

Awaiting for your response.

Thanks & Regards,

Pooja

[namnguyenviet]

Hello @Pooja ,

As we have checked, Pradeep Kumar Pola has already added in your company's NXP account (Continental / S32G), and the hot-fix has been already available in this company account. Could you ask him to check that?

Best Regards,

Nam

[nnguye66]

Hi @namnguyenviet ,

I have the same issue when I try to generate from Davinci Configurator provided by Vector.

EB version 24.0.1

Could you provide me the EB hotfix

Thank you and Best Regards,

HaiNam

nnguye66@ford.com

[namnguyenviet]

Hello @nnguye66,

I'm asking marketing team for access granting. In the meantime, you can try out by terminate all of the Eclipse/Java process, and restart the application to see whether any help.

Best Regards,

Nam

[namnguyenviet]

Hello @nnguye66,

We have granted your access to EB 24.0.1 hot-fix. Please check in your NXP account's software licensing and support - EB Tresos.

Best Regards,

Nam

[SSabariManoj]

Hi,

I have the same problem with EB 24.0. Can you allow me also to download the fix for this?

My User Mail Id:- sabarisabaris11@gmail.com

Thanks,

S.Sabari Manoj

[SSabariManoj]

Hello,

I tried to run EB tresos V23.0.

I am facing the same issue.

Can you provide the hotfix access to sabarisabaris11@gmail.com

Thanks and Regards,

S.Sabari Manoj

[Samue99]

Thank you for the information.

[mrsong]

Hi , I am facing the same issue. Please help me. Thanks.

909122380@qq.com

[namnguyenviet]

Hello,

Your request has been processed. Please check in your SW download and licensing/ EB tresos to download and apply the hot-fix.

Many thanks,

Nam

[huisheng_huang]

Hi , I am facing the same issue. Please help me. Thanks.

huisheng.huang@marelli.com

[namnguyenviet]

Hello @huisheng_huang,

Access has granted. Please check in your SW licensing account -> EB tresos tool.

Best Regards,

Nam

[huisheng_huang]

Thank you very much. Issue solved.

[flatcloud1]

Hi,

I am facing the same issue with EB Tresos Studio Version 24

I tried to increase the memory size in tresos_gui.ini file and run tresos_gui.exe -clean without success.

Can you please provide the hotfix ?

my Mail Id: flatcloud@nbasdz.com 

Thanks!