This can be due to compatibility of driver issues. Since you're using Windows 10 Education, it is possible that the driver is not being recognized by the system. To help you resolve the issue, we suggest downloading a generic driver and see if it will resolve the issue. You can also check the device manufacturer's website directly for drivers compatible to Windows 10 Education. However, if the issue still persists, we suggest contacting the device manufacturer directly to have further assistance regarding the drivers.