Hi,
TO solve your problem, we needs to know,
1. your chip version: 0A or 1B?
2. have you ever connected the board once before? if yes, what did you do with the last connection?
3. how does it work if you test it on another PC?
4. how does it work if you test the connection with creating a new workspace?
5. did you try both cmsis-dap and jlink interface for connection?
Thanks,
Jun Zhang