Hi,
I don't think I made myself clear enough, my apologies. On the boards that have this software reset issue, do they work properly when you first connect the board to power? Do they work correctly if you press the physical reset button (assuming your board has a reset button)? I want to make sure the boards work correctly in all other reset instances to make sure this is only a software reset problem.
My other question was if you can use an oscilloscope to look at the /Reset pin when doing the software reset. Does it go low, or does it always stay high?