Freemaster upgrade java error

[gwen_stouthuyse]

While installing/upgrading Freemaster I get a Java error screen and the process ends.

What should I install/change on the Java configuration of my workstation?

Content of the error message

java.lang.OutOfMemoryError: Java heap space
at java.util.Arrays.copyOf(Arrays.java:3332)
at java.lang.AbstractStringBuilder.ensureCapacityInternal(AbstractStringBuilder.java:124)
at java.lang.AbstractStringBuilder.append(AbstractStringBuilder.java:448)
at java.lang.StringBuilder.append(StringBuilder.java:136)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.a0(Unknown Source)
at Flexeraavs.aj(Unknown Source)
at Flexeraalf.aq(Unknown Source)
at Flexeraalf.ab(Unknown Source)
at com.zerog.ia.installer.actions.InstallDirectory.ao(Unknown Source)
at com.zerog.ia.installer.actions.InstallDirectory.uninstall(Unknown Source)
at Flexeraal4.ac(Unknown Source)
at com.zerog.ia.installer.actions.ExecuteUninstallAction.dispatchLineForID(Unknown Source)
at com.zerog.ia.installer.actions.ExecuteUninstallAction.ad(Unknown Source)
at com.zerog.ia.installer.actions.ExecuteUninstallAction.startUninstallAction(Unknown Source)
at com.zerog.ia.installer.Uninstaller.ak(Unknown Source)
at com.zerog.ia.installer.Uninstaller.ah(Unknown Source)
at com.zerog.ia.installer.Uninstaller.uninstall(Unknown Source)
at com.zerog.ia.installer.consoles.UninstallProgressActionConsoleUI.executeConsoleAction(Unknown Source)
at com.zerog.ia.installer.ConsoleBasedAAMgr.ah(Unknown Source)
at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)
at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)
at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)
at com.zerog.ia.installer.AAMgrBase.al(Unknown Source)
at com.zerog.ia.installer.ConsoleBasedAAMgr.ac(Unknown Source)
at com.zerog.ia.installer.AAMgrBase.am(Unknown Source)
at com.zerog.ia.installer.AAMgrBase.runNextInstallPiece(Unknown Source)

[gwen_stouthuyse]

I have tried to uninstall but somehow this fails.

Somewhere in the log I find that access is denied (it asked for admin rights, which I gave)

When I  try to launch as admin the process hangs.

Gwen

[iulian_stan · Accepted solution]

You can uninstall it manually. In this case you need to delete:

1. FreeMASTER installation folder "C:\NXP\FreeMASTER 3.2"
2. FreeMASTER registry "C:\Program Files (x86)\Zero G Registry\.com.zerog.registry.xml"
   This file contains information related to FreeMASTER and its components. Make a back-up copy if it includes other products.

After the above two steps, launching FreeMASTER installer should start a clean install.

[iulian_stan]

Hi @gwen_stouthuyse,

If the upgrade fails, could you try uninstalling the older version of FreeMASTER and install newer one separately.

Before executing the uninstaller, you can increase the heap size (of the uninstaller) by rediting Uninstall FreeMASTER.lax file located in C:\NXP\FreeMASTER 3.2\_FreeMASTER_installation (bellow are the default values in bytes):

#   LAX.NL.JAVA.OPTION.JAVA.HEAP.SIZE.INITIAL
#   -----------------------------------------
lax.nl.java.option.java.heap.size.initial=16777216

#   LAX.NL.JAVA.OPTION.JAVA.HEAP.SIZE.MAX
#   -------------------------------------
lax.nl.java.option.java.heap.size.max=50331648

After this step - run a clean install.

If the clean installer fails with the same error, you need to:

1. Open the installer with an archiver tool and extract its content
2. Increase installer heap size by editing FreeMASTER 3.2.lax file (it can be found in the Windows folder of unarchived content)
3. Open a terminal in the same Windows folder and run the installer using the following command:
   

   "FreeMASTER 3.2.exe" LAX_VM resource\jre\bin\java.exe​

Hope it helps,
Iulian