Troubleshooting: S32 Design Studio exits unexpectedly or Installer rolls back immediately following activation code entry

Document created by Mike Doidge Employee on Dec 12, 2019Last modified by Mike Doidge Employee on Jun 23, 2020
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Problem details:

1) S32 Design Studio exits unexpectedly after workspace is selected

AND

Workspace folder .metatdata file '.log' contains Java errors.

 

2) Installer immediately rolls back following activation code entry

AND

Installer log contains:

==== License activation log start: ====

#

# A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x5afc8c19, pid=10540, tid=0x000031a4

#

# JRE version: Java(TM) SE Runtime Environment (8.0_202-b08) (build 1.8.0_202-b08)

# Java VM: Java HotSpot(TM) Client VM (25.202-b08 mixed mode windows-x86 )

# Problematic frame:

# C  [cll_app.dll+0x18c19]

 

Resolution:

Trusted Storage is corrupted and needs to be re-initialized.

Windows host:

-> Delete 'C:\ProgramData\FLEXNet'

 

This folder may be hidden by default, so then it would be necessary to change Windows Explorer settings to show hidden items.

Linux host:

/usr/local/share/macrovision/storage

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