Hi there,
in general, when opening the flash programmer, the first step should be to load the right configuration file as described in the reference manual.
Make sure the configuration file matches your target (connection protocole, flash device...)
If this does not help then I would suggest that you open a Servicve Request at
http://www.freescale.com/webapp/sps/site/homepage.jsp?nodeId=054670&tid=FSH
please do not forget to provide as much information on your environment as possible, host OS, CW version, target, board reference...
Hope this helps...
Regards