Hello,
This is an abnormal behaviour and you need a dedicated technical support representative to look at your particular problem.
Please submit an official Service Request through the Technical Support portal.
This will give you a guarantee of service a Forum cannot deliver.
Click on the link in my signature to see how to create a Service Request.
The more information you can give on the crash (like error message content, version of Windows...), the quicker and more efficiently they will be able to help you.
Alban.
