i.MX8QXP wont wake up, Timeout for IPC response

[davor794]

Customer Actia, 

Versions:

  Linux kernel: 4.19.35

  scfw: 1.2.7.1

  imx-seco: 2.3.1

Customer hardware. 

They are facing serious issues that are impossible to debug due to the closed SCU source code.

I have a long description of the problem with stack traces. Do we support this type of requests even if this is on customer hardware?

If not what is the proposed course of action? We either have to give them the full SCU source or have someone with access assist in the debug activity.  

[art]

No, we do not support such kind of requests through Community. Please place the support case using our NXP technical support portal:

https://support.nxp.com/s/case/Case/Default

or go to our Professional Services portal:

https://www.nxp.com/support/support/engineering-services:SW-SUPPORT

https://www.nxp.com/support/support/professional-support-for-processors-and-microcontrollers:PREMIUM...

(note that this option is not for free).

Best Regards,
Artur