AnsweredAssumed Answered

Pins Tool: Could not download device information file

Question asked by Isao Takashima on Jul 21, 2016
Latest reply on May 30, 2018 by Libor Ukropec

I installed Pins Tool of desktop version, but I could use this tool, because I had the following error message.

I think that Pins Tool could not access device information file through our company network. Because Pins Tool can access device information file when I use another network.

Therefore I want to download all of device information file using another network before use Pins Tool.

Can I do that?

Please advise to solve this issue as soon as possible.


Best regards,