Problems renewing my CW floating license

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Problems renewing my CW floating license

Contributor I



My company's research center is moving and trying to renew my floating license.

The problem appears when I try to return my old license, to generate a new one. (Server IP is changed!!)

The message is “The maximum number of return is reached, contact your product vendor if you need help”.

What I’m doing wrong? Are there any problem in my account?

I have already contacted support service with the information below, but my development schedule is too urgent for help.

     - Reference ID: Software549111

     - Case 00250666

I need it in my job everyday. Please, let me know if you could help me or give me an email address where I find help.

Thank you in advance for your attention.

Best regards. HeeSung Lee

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