>...but I know the NXP IDE team is tiny (I met some of them at a show a few years back).
Which does not surprise me. It is the same as with many other companies of similar size.
> If you are trying to support a new IDE and (potentially) several older toolchains, I can image that it becomes a nightmare to test all combinations.
Many competitors provide free toolchains, backed by a similar sized team and similar level of support. This is IMHO o.k. if no fitness for industrial / commerial use is claimed. Free toolchains and free SDKs allow an easy entry for beginners, hobbyists and students, and are a rapid prototyping tool.
But working in this field for some years, I made the experience that commercial toolchains like Keil and IAR are worth their money if you need reliability, efficiency and support.