It;s really not as off topic as you might think, because it is the Zen of this discipline we are discussing and I think it is good that you have expressed your frustration with it.
There isn't one of here who has not been in the same position as you found yourself. As I indicated, I had a similar experience, but came to a different conclusion - that the tool did a pretty reasonable thing, and that the configuration was not too hard to find.
As for "intuitive software", I have to ask what the heck does that mean? I would maintain that humans are very poor at this to begin with. Case in point - as far as I know, we are the only species that after 4 millions years has to learn how to properly mate. If you doubt this, go an Amazon and see how books on the subject there are. Now, you would think if anything were to be intuitive, surely it would be that. My third marriage has lasted 20 years, so I guess I finally found the right dialog and checked the correct options.
I am not saying it is perfect, and I can name at least 2 outright bugs and 10 things I'd like changed, all in many all it works very well. Whats more, as per you own experience at least there was a phone number you could call (whether you are a paying customer or not ).
If you happen to find a better tool for this, please let us know. I'm sure we would all use it instead.