EB tresos Studio license activation failed

[babytiger]

I tried to activate an EB tresos license using ClientLicenseAdministrator.exe.
But, activation is failed.
I would appreciate it if you could tell me the solution.

Below is the error log.

Activating NodeLocked License 1936-7EBC-324C-4240, Number Of Licenses: 1
Status: 4, Creating request

Status: 5, Request created

Status: 6, Context created

Status: 7, Connected to remote server

Status: 8, Request Sent

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 10, Waiting for response

Status: 9, Polling for response

Status: 11, Done

ERROR: flxActAppActivationSend (50040,41147,10248)
The quantity specified exceeds maximum quantity allowed (0).
Connection to FlexNet Operations Server failed.

[paul_shang]

Hi, 

 Encountered the same problem. How can we to solve it?  or Can you share  EB Global support team website or email.

ERROR: flxActAppActivationSend (50040,41147,10248)
The quantity specified exceeds maximum quantity allowed (0).
Connection to FlexNet Operations Server failed.

[NamLe]

Hi paul_shang,

Did you try new code of EB license? The code will be expired after 3 months. Please visit NXP download page of EB tresos for the code.

Design : Product Download : Files (flexnetoperations.com)

Thank you,

Nam.

[paul_shang]

Hi Nam

    The error  occurs after update the license,

    In the past, the EB license was normal, but when it expired, we update use the new code of EB license, but failed. This time,Activation failed. 

[NamLe]

Hi paul_shang,

Which code that you're using now?

In our side, we can use the newest code normally.

Thank you,

Nam.

[paul_shang]

Hi ，

   The active code is 3579-2DFD-4636-64B2

[NamLe]

Hi paul_shang,

That's a old one, already full slots.

The new one is 20EA-CB05-14E2-FC19, i see it visible in my side

Thank you,

Nam.

[NamLe · Accepted solution]

Hi joonhyung yi,

Updated from NXP: Please help us to use the new code of EB 4196-14E0-C330-9292.

Thank you,

Nam.

[babytiger]

I solved the problem. Thank you.

[NamLe]

Hi babytiger,

Can you share how you solve it? Just information for other members.

Thank you,

Nam.

[babytiger]

Hi NamLe,
The problem was resolved by contacting a FA engineer.

Thank you.

[NamLe]

Dear joonhyung yi,

I saw some other customers reported the same issue as you. I just checked and saw the activation is done. Maybe Elektrobit site was down for that time.

Please help me to try activate again.

Thank you,

Nam.

[RoseRice]

I also have the same issue, so far I have not been able to activate successfully

[NamLe]

Hi RoseRice,

I already contacted to Elektrobit support man and got informed that "Customers should directly contact to EB Global support not through the NXP support queue."

Please help me to contact to EB support team.

The code will be expired after 3 months. Please visit NXP download page of EB tresos for the code.

Design : Product Download : Files (flexnetoperations.com)

Thank you,

Nam.