Can not loading the Tresos(v24) WorkSpace.

[guoqiang_zhu]

My PC's OS is windows 10.  I installed tresos v24.0.0 tool.but it can't be loading when i open the tresos_gui.exe , with always stay in loading view.

   And the window task manager shows his task"Java(TM) Platform SE binary" status is no response. when i closed the loading view,it show me the information like this(jdk-8u92-windows-i586 and jre-6u45-windows-i586 have been installed).

But Tresos v16.0.0  can loading his workspace normal.

Compared with tresos v16 and v24 's task status.

I have try to reinstall the tresos24 ,but the question can not be solved.

Thanks for your help.

[namnguyenviet]

Hi, 

So your EB has already worked well before, and accidentally crashed the recently day? How are these two parameters configured in your tresos_gui.ini: -Xms and -Xmx? And may I ask also your PCs' specs?

[davide_caboni]

Hi, 

yes EB(v.23) was working well before, then few days ago it stops working.

My configuration is the same for tresos_gui.ini:

-Xms256m
-Xmx4096m

My PC's spec:

-i7-8750H

-16GB RAM

-Windows 10 x64

[namnguyenviet]

Here is my configuration in tresos_gui.ini:

-Xms256m
-Xmx4096m

My PC's spec:

- Intel Core i3-6100

- 8GB RAM

- Windows 10 64 bits

With this configuration I have no trouble while running EB 26.0

[namnguyenviet · Accepted solution]

Hi, 

Seems like there is an insufficient memory situation. You can try by increase maximum memory start of EB Tresos, by editing in tresos_gui.ini: -Xms256m => -Xms512m to see if the situation can be resolved. If it's not working, then maybe contacting Elektrobit support team directly is a better idea (https://www.elektrobit.com/support/)

[guoqiang_zhu]

Thanks!it's working.

[xxmgeneral]

Hello,

Did change in "tresos_gui.ini: -Xms256m => -Xms512m", resolved this issue? I'm also facing this issue but it's not resolved after doing above change. It was working fine and suddenly it stopped working and giving this error.

[davide_caboni]

Hi,

I have the same problem, but I'm using v23.0.0. It stop working two days ago. I try the change mentioned above, but it doesn't solve the problem. I also try to reinstall tresos and java from scratch, but I have the some error.

[xxmgeneral]

Hi,

Try following steps, take back up of files before deleting. Sometimes these steps also resolve issue.

1. deinstall “EB Client License Administrator”
   1. check that installation path has been completely removed after!
   2. is there also some “EB Server License Administrator” used?
2. delete “C:\ProgramData\FLEXnet”\EB* files
   1. to delete/remove your local trusted storage
3. follow the path mentioned among properties of “FlexNet Licensing Service 64” service, e.g. "C:\Program Files\Common Files\Macrovision Shared\FlexNet Publisher\" and delete its content
   1. any other “FlexNet Licensing Servie…” mentioned among your services?
4. reinstall “EB Client License Administrator v 1.3.0” (following the steps from https://www.elektrobit.com/support/licensing/ > Instructions for single users
   1. into a new directory!
   2. Activate your license by providing activation code
5. unpack/setup your “EB tresos SW” package using “setup.exe” into a new directory

[davide_caboni]

Hi,

Thanks a lot for the support.

I follow the steps above and it solve the problem :smileywink:

[namnguyenviet]

Glad to hear that your problem was solved. Anyway I have been told from my colleague that this is a temporary case and one of the reasons is from Flexnet server. Sometimes disconnecting Internet can help, or start Windows from safe mode may help. I have already sent an email to Elektrobit  to ask them for a support. I will post here if there are any useful information.

[namnguyenviet]

Hi, 

I see a notification about your comment, but so far I haven't found it in this thread. Could you please re-comment?