Carsten Groen

Problem installing FreeMASTER

Discussion created by Carsten Groen on Feb 13, 2020
Latest reply on Feb 17, 2020 by Carsten Groen

I get an error when trying to install FreeMASTER (Win10). Consulting the logfile:

 

 

__________________________________________________________________________

Thu Feb 13 04:48:48 CET 2020

Free Memory: 24383 kB
Total Memory: 35972 kB

java.class.path:
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData\IAClasses.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData\Execute.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\InstallerData\Execute.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData\Resource1.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\InstallerData\Resource1.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\InstallerData

ZGUtil.CLASS_PATH:
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData\IAClasses.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData\Execute.zip
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\InstallerData

sun.boot.class.path:
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\resources.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\rt.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\sunrsasign.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\jsse.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\jce.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\charsets.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\jfr.jar
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\classes

java.ext.dirs:
    C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\lib\ext
    C:\WINDOWS\Sun\Java\lib\ext

java.version                  == 1.8.0_162 (Java 1)
java.vm.name                  == Java HotSpot(TM) Client VM
java.vm.vendor                == Oracle Corporation
java.vm.version               == 25.162-b12
java.vm.specification.name    == Java Virtual Machine Specification
java.vm.specification.vendor  == Oracle Corporation
java.vm.specification.version == 1.8
java.specification.name       == Java Platform API Specification
java.specification.vendor     == Oracle Corporation
java.specification.version    == 1.8
java.vendor                   == Oracle Corporation
java.vendor.url               == http://java.oracle.com/
java.class.version            == 52.0
java.library.path             == C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files\SlickEdit Standard 24.0.0\win\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files\010 Editor;C:\Users\Carsten Grøn\.dnx\bin;C:\Program Files\Microsoft DNX\Dnvm\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\doxygen\bin;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\IVI Foundation\VISA\WinNT\Bin\;C:\Program Files\IVI Foundation\VISA\Win64\Bin\;C:\Program Files (x86)\IVI Foundation\VISA\WinNT\Bin;C:\Users\Carsten Grøn\AppData\Local\Microsoft\WindowsApps;.
java.compiler                 == null
java.home                     == C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows\resource\jre
java.io.tmpdir                == C:\Users\CARSTE~1\AppData\Local\Temp\
os.name                       == Microsoft Windows 10 Pro
os.arch                       == x86
os.version                    == 10.0.18363
path.separator                == ;
file.separator                == \
file.encoding                 == Cp1252
user.name                     == Carsten Grøn
user.home                     == C:\Users\Carsten Grøn
user.dir                      == C:\Users\Carsten Grøn\AppData\Local\Temp\I1581608865\Windows
user.language                 == en
user.region                   == null
__________________________________________________________________________

Installed Feature(s) FMSTR, FMSTR Lite of FreeMASTER 3.0

Install Begin: FEBRUARY 13, 2020 4:48:03 PM CET
Install End: FEBRUARY 13, 2020 4:48:41 PM CET

Installed by InstallAnywhere 19.0 Premier Build 5868


User Interactions
-----------------


#Choose Product Features
#-----------------------
CHOSEN_FEATURE_LIST=FMSTR,FMSTR Lite
CHOSEN_INSTALL_FEATURE_LIST=FMSTR,FMSTR Lite
CHOSEN_INSTALL_SET=FMSTR

#Choose Install Folder
#---------------------
USER_INSTALL_DIR=C:\\NXP\\FreeMASTER 3.0

#Choose Shortcut Folder
#----------------------
USER_SHORTCUTS=C:\\Users\\Public\\Desktop

#Install
#-------
-fileOverwrite_C\:\\NXP\\FreeMASTER\ 3.0\\_FreeMASTER_installation\\resource\\iawin32.dll=Yes
-fileOverwrite_C\:\\NXP\\FreeMASTER\ 3.0\\_FreeMASTER_installation\\resource\\win64_32_x64.exe=Yes
-fileOverwrite_C\:\\NXP\\FreeMASTER\ 3.0\\_FreeMASTER_installation\\resource\\remove.exe=Yes
-fileOverwrite_C\:\\NXP\\FreeMASTER\ 3.0\\_FreeMASTER_installation\\resource\\invoker.exe=Yes

Summary
-------

Installation: Unsuccessful.

53 Successes
33 Warnings
1 NonFatalErrors
1 FatalErrors

Action Notes:

None

Install Log Detail:

Check Disk Space:         C:\NXP\FreeMASTER 3.0
                          Status: SUCCESSFUL
                          Additional Notes: NOTE - Required Disk Space:690,412,470 Bytes Free Disk Space:735,479,640,064 Bytes

Check Disk Space:         C:\NXP\FreeMASTER 3.0
                          Status: SUCCESSFUL
                          Additional Notes: NOTE - Required Disk Space:690,412,470 Bytes Free Disk Space:735,479,640,064 Bytes

Check Disk Space:         C:\NXP\FreeMASTER 3.0
                          Status: SUCCESSFUL
                          Additional Notes: NOTE - Required Disk Space:690,412,470 Bytes Free Disk Space:735,478,161,408 Bytes

Install Directory:        C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\
                          Status: SUCCESSFUL
                          Additional Notes: NOTE - Directory already existed

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2012.exe
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2013.exe
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2015.exe
                          Status: SUCCESSFUL

Expand Archive:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist.zip
                          Status: SUCCESSFUL

Execute Command:          C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2012.exe /quiet
                          Status: SUCCESSFUL

Execute Command:          C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2013.exe /quiet
                          Status: SUCCESSFUL

Execute Command:          C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2015.exe /quiet
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\clljni.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cllSvrUtility.exe
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_app.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_app_libFNP.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_svr.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_svr_libFNP.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\FnpCommsSoap.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\FNP_Act_Installer.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\clljni.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cllSvrUtility.exe
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_app.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_app_libFNP.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_svr.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_svr_libFNP.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\FnpCommsSoap.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\FnpCommsSoap.so
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\FNP_Act_Installer.dll
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libclljni.so
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_app.so
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_app_libFNP.so
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_svr.so
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_svr_libFNP.so
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\FNPLicensingService\FNPLicensingService
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\install_fnp.sh
                          Status: SUCCESSFUL

Install File:             C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\license.jar
                          Status: SUCCESSFUL

Expand Archive:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\freemaster_license_activation.zip
                          Status: SUCCESSFUL

Execute Command:          java "-Djava.library.path=C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86" -jar "C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\license.jar" install -prod 1.0
                          Status: SUCCESSFUL


Execute Command:          java "-Djava.library.path=C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86" -jar "C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\license.jar" verify -feature Activated -version 1.0 -prod FreeMASTER_Lite_1.0.R
                          Status: SUCCESSFUL


Execute Command:          java "-Djava.library.path=C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86" -jar "C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\license.jar" list
                          Status: SUCCESSFUL


Execute Script/Batch file:   Install 32-bit Flexera service
                          Status: SUCCESSFUL


Install Uninstaller:      FreeMASTER 3.0(Install All Uninstaller Components)
                          Status: SUCCESSFUL

Install Directory:        C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\resource\
                          Status: SUCCESSFUL

Install File:             C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\resource\iawin32.dll
                          Status: SUCCESSFUL

Install File:             C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\resource\win64_32_x64.exe
                          Status: SUCCESSFUL

Install File:             C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\resource\remove.exe
                          Status: SUCCESSFUL

Install File:             C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\resource\invoker.exe
                          Status: SUCCESSFUL

Install Directory:        C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\InstData\
                          Status: SUCCESSFUL

Install Uninstaller:      FreeMASTER 3.0(Install All Uninstaller Components)
                          Status: ERROR
                          Additional Notes: ERROR - Error writing LaunchAnywhere components (Access Denied)

Uninstall File:           C:\NXP\FreeMASTER 3.0\_FreeMASTER_installation\Logs\FreeMASTER_3.0_Install_02_13_2020_16_48_26.log
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2012.exe
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2013.exe
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\vcredist_x86_2015.exe
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\clljni.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cllSvrUtility.exe
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_app.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_app_libFNP.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_svr.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\cll_svr_libFNP.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\FnpCommsSoap.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86\FNP_Act_Installer.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\clljni.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cllSvrUtility.exe
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_app.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_app_libFNP.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_svr.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\cll_svr_libFNP.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\FnpCommsSoap.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\FnpCommsSoap.so
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\FNP_Act_Installer.dll
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libclljni.so
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_app.so
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_app_libFNP.so
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_svr.so
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64\libcll_svr_libFNP.so
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\FNPLicensingService\FNPLicensingService
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\install_fnp.sh
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall File:           C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\license.jar
                          Status: WARNING
                          Additional Notes: WARNING - The file does not exist

Uninstall Folder:         C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\FNPLicensingService
                          Status: WARNING
                          Additional Notes: WARNING - The path does not exist

Uninstall Folder:         C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\x64
                          Status: WARNING
                          Additional Notes: WARNING - The path does not exist

Uninstall Folder:         C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll\i86
                          Status: WARNING
                          Additional Notes: WARNING - The path does not exist

Uninstall Folder:         C:\Users\Carsten Grøn\AppData\Local\Temp\741867.tmp\cll
                          Status: WARNING
                          Additional Notes: WARNING - The path does not exist

Remove Registry Entry:    5 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\null
                          Status: SUCCESSFUL

Error occurred while installing the following Action, hence rolling back the installation....!


Action Name:              Trigger Rollback Action
Action Description:       Trigger Rollback Action


Error Details as below:


This action rolls back the Installation.

Any idea whats going on ?

(Note, there is a space in the username and a "non ASCII" character)

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