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Problems with demo projects in NXP studio (Rapid IoT Prototyping Tool)

Question asked by Hans Volbeda on Sep 12, 2019
Latest reply on Nov 13, 2019 by Mario Ignacio Castaneda Lopez

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Hi,

I try to use some demo projects in nxp-rapid-iot-studio. For example; Weather station demo, out of the box demo, control LED over BLE demo etc.

If i compile those examples and download the file and drop it in my device, non of them work (including the 'out of the box demo').

When i try to provision those demo projects the hang for ever on 'Provisioning device, please wait....'.

I have just one project that works, that is the 'out of the box demo' that Eric Maurice (NXP) uploaded on 18-march 2019 see Rapid IoT Kit Out Of Box Demo (Deployed) firmware.bin

Second problem is that nothing works in Atmosphere i always get 'An error occured while provisioning the device'

Can someone tell me what i am doing wrong?

Thanks in advange,

Hans Volbeda

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Sebastián Del Río Sep 17, 2019 10:57 AM
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Hi Hans, I hope you're doing well!

I tried to replicate your issue, but had no problems compiling, downloading and running the Out of Box Demo example application provided in IOT Studio.
I also tried with the bin file in the community post you linked, and I was able to run it in the Rapid IOT kit.

Could you please take a look at our Rapid IOT Getting Started Guide to see if the process you're following to program the device is being executed correctly?

Please let me know if you have any more issues.

Best regards,
Sebastian
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- Hans Volbeda @ Sebastián Del Río on Sep 18, 2019 2:24 AM
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  Sebastian,
  I did follow the steps here Rapid IOT Getting Started Guide, but as i said in my remarks provisioning is never ending, only this one works Rapid IoT Kit Out Of Box Demo (Deployed) firmware.bin
  
  Even if i make my own project in rapid iot studio from a blank sheet with one button connected to one led and i compile / save it and download the binairy and drop it in the device, provisioning never stops.
  - I did try different browsers, Chrome and Edge but that didn't help.
  - I did try another computer that didn't work too.
  - I use Android 8.1.0
  - App 1.2.8
  
  Perhaps you can give me the exported (atmo) file form this Rapid IoT Kit Out Of Box Demo (Deployed) firmware.bin for me working example so i can import it in rapid iot studio and search what is different with the studio examples.
  
  I hope you can help me
  Best regards,
  Hans
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  - Sebastián Del Río @ Hans Volbeda on Sep 18, 2019 8:50 AM
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    Hi Hans,
    
    Could you please provide a test .atmo project so I can try it on my side? I was able to compile a simple button and LED project and could connect to it successfully using the Rapid IOT android application. I provided the test project and binary in a ZIP file.
    
    Also, do you have previous connections in the Rapid IOT App? If so, could you please try deleting the previous connections and trying to connect to the device again?
    
    Best regards,
    Sebastian
    Attachments
    TestLED.zip230.3 KB
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    - Hans Volbeda @ Sebastián Del Río on Sep 18, 2019 12:53 PM
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      Sebastian,
      
      Thanks for the response. i trew your TestLed.bin in my device try to provision it but it does not show up in Add Device.
      I imported your TestLED.atmo in the studio and compiled it, downloaded the bin file, dropped it in my device and this time it did show up in Add Device, try to provisioning it but it hangs forever on "Provisioning device, please wait".
      
      Also, do you have previous connections in the Rapid IOT App? I am not shure what you mean here, i have only one project that will provision and work and if i try for example your LED project i first remove the previous provisoning.
      I did remove the app and reinstalled it to make sure that i had the same log in data as with the website.
      
      is it possible that it has to do with these previous problems and solutions? Device broken i did reflash the rpk_kw41z_hybrid.bin there, i mean that your provisioning server only knows the old one?.
      
      Thanks in advance,
      Hans
      Attachments
      Control LED with app over BLE Demo.zip3.3 KB
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      - Sebastián Del Río @ Hans Volbeda on Sep 19, 2019 10:30 AM
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        Hi Hans,
        
        Could you please let me know whether you're using Atmosphere Studio or Rapid IOT Studio to import and compile the example projects?
        
        I generated additional binaries, could you please try downloading them to your Rapid IOT kit?
        
        Please let me know if they work.
        
        Best regards,
        Sebastian
        Attachments
        DemoBins.zip410.9 KB
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        Hans Volbeda @ Sebastián Del Río on Sep 19, 2019 11:15 AM
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        Sebastian,
        Thanks for the response,
        I only use NXP Rapid Iot Studio, because I have one working project. In Atmosphere nothing works by me.
        
        -Weather Station Demo firmware; does not show up in Add Device.
        -Rapid IoT Kit Out-of-Box Demo firmware; does not show up in Add Device.
        
        Best regards,
        Hans
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        Sebastián Del Río @ Hans Volbeda on Sep 19, 2019 2:02 PM
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        Hi Hans,
        
        Is it possible for you to record a video showing the process you're following step by step? From the moment you import an example project, to compiling, downloading and transferring the binary file to the Rapid IOT kit.
        
        Best regards,
        Sebastian
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        Hans Volbeda @ Sebastián Del Río on Sep 20, 2019 12:49 AM
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        Sebastian,
        
        The binary files you send me don't work. (The only one that works is the modified one that Eric Maurice posted.)
        The only thing i do with them is drop them in my device, so no studio involved. (page 27-28 of the user guide, Mass Storage drive).
        Then i try to provisioning them (to see the Application on my tablet) in my app and that is not working.
        The screen 'Add Device' i sent you in the previous post stays there for ever.
        
        This is the Weather Station Demo firmware.bin you sent me.
        Sorry for moving i record it by hand with my phone
        
        Best regards,
        
        Hans
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        Sebastián Del Río @ Hans Volbeda on Sep 20, 2019 12:45 PM
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        Hi Hans,
        
        Could you please try deleting all your devices from both the website and the Android application?
        Also, could you please try deleting and redownloading the android application from the Google Play Store?
        
        After doing that, could please try connecting to your device again?
        
        If that still doesn't work, you may have to re-flash the kboot for the KW41Z. To do this, you will need to have a Docking Station so that you can select the KW41Z as the debug MCU.
        
        For instructions on how to re-flash the kboot, could you please check section 4.1.5 of the Rapid IOT Prototyping Tool User's Guide, here?
        
        Could you also try restoring the factory application for the KW41Z, as explained in section 4.1.2?
        
        Please let me know if you still have issues.
        
        Best regards,
        Sebastian
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        Hans Volbeda @ Sebastián Del Río on Sep 23, 2019 1:15 AM
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        Sebastian,
        Could you please try deleting all your devices from both the website and the Android application? I did this every time you asked met to try a binary you sent me.
        Also, could you please try deleting and redownloading the android application from the Google Play Store? I did this every time you asked met to try a binary you sent me.
        
        I have reflashed the rpk_kw41z_hybrid (the one Eric Maurice sent me) this did not solve the provisioning problem.
        
        Could you also try restoring the factory application for the KW41Z, as explained in section 4.1.2? I did with the attached binary this did not solve the provisioning problem.
        
        It seems to me we are running around in circles, since I bought this device (July 2018) it has never worked properly so I am starting to lose confidence.
        
        Can you please tell me why this binary works by me and send me the ATMO file of this one? Rapid IoT Kit Out Of Box Demo (Deployed) firmware.bin then i can find out by myself why the other ones are not working...
        
        Thanks in advance (and all your time),
        
        Hans.
        Attachments
        rpk_kw41z_hybrid.bin.zip287.0 KB
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        Eric Maurice @ Hans Volbeda on Sep 24, 2019 2:05 AM
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        Hi Hans,
        
        Sorry to read that you are having pbs once again.
        The OOB 'deployed' esample is publicly signed = not attached to a specific user. Anybody with a Rapid IoT mobile app could connect to this device.
        All other binaries you are generating within the studio are signed for the user account who genereated the .bin. During the provisionning, a check is perfomed to verify that the mobile app user account matches the user account used to generate the .bin.
        
        From all the trials mentioned above in this thread, I do not suspect any HW issue at this stage, simply because the deployed version works as expected.
        
        For sure if Sebastian générâtes a .bin, provide it to you so you flash it into a Rpid IoT, you will not be able to provision.
        
        I am nevertheless struggling to explain why no example is working when you generate the .bin yourself.
        There is a log of events available when plugging the kit to a PC via USB and opening a console (Teraterm for example).
        
        ==> Could you record a log for a simple application (Led over BLE) that you would generate, flash and try provisioning?
        
        As indicated, make sure the accounts used for studio and mobile are same - I expect it was already the case, but just in case...
        
        Using Teraterm, restore set-up from .ini attached to capture log or:
        Attachments
        TERATERM.INI.zip8.9 KB
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        Hans Volbeda @ Eric Maurice on Sep 24, 2019 3:36 AM
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        Eric,
        
        I started Tera Term, in NXP studio i compiled the Control LED with app over BLE Demo firmware example and downloaded it, droped it in my device, tried to provision it but that never ended so no further activity in the log at the end.
        
        Greetings from a rainy Amsterdam,
        
        Hans
        Attachments
        Control LED with app over BLE Demo firmware.txt.zip1,001 bytes
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        Eric Maurice @ Hans Volbeda on Sep 24, 2019 8:19 AM
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        Thx
        
        As you can see in your log, something wrong happens around the project UUID:
        
        Stored Build UUID: 5c3348ce-f766-4d53-990f-847d9e56f630
        Current Build UUID: 634b22ce-b332-41dc-a1bError opening file ota_complete
        Uuid Match 0 Boot After OTA: 0
        Wiping Flash
        
        Those 2 should match - I cannot explain yet why it is not the case on your device. Now this is what is preventing you from provisionning. To help me further putting a diagnosis on what is going wrong exactly, could you check for that very same project which is 'the correct' ID by checking project info in the studio ? (Or reading the http addess completely?)
        
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        Hans Volbeda @ Eric Maurice on Sep 24, 2019 2:12 PM
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        Eric,
        
        I see it in the working Rapid IoT Kit Out Of Box Demo (Deployed) firmware log.
        
        In the studio i did open and compiled the project again, dropped it in my device while recording the attached LOG
        The project info belongs to this LOG.
        
        See Appendix,
        
        Greetings, Hans
        Attachments
        Control LED with app over BLE Demo firmware LOG.txt.zip992 bytes
        working Rapid IoT Kit Out Of Box Demo (Deployed) firmware.txt.zip1.0 KB
        project info.PNG39.5 KB
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        Eric Maurice @ Hans Volbeda on Sep 25, 2019 4:22 AM
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        Sorry Hans, in your Control LED log I am missing the steps where you try provisionning.
        Can yuo capture the log again when trying to provision so we check what happens on the kit side ?
        
        Thx
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        Hans Volbeda @ Eric Maurice on Sep 25, 2019 5:29 AM
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        Eric,
        Provisioning ends with GAPConnectionEventConnectedIndication then it hangs.
        
        Greetings Hans.
        Attachments
        project info2.PNG37.5 KB
        Control LED with app over BLE Demo firmware LOG 5.txt.zip1,013 bytes
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Eric Maurice Sep 30, 2019 9:47 AM
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Apologies for delayed answer - I am travelling those days.
With the information provided I do not understand what happens meaning the pb is likely not on the kit side.
In your exchanges with Sebastian, I understood you removed all previously provisioned devices from your account.
==> Can you confirm ?
You have to be aware that you cannot have more than 5 devices provisioned in the free Studio version. (See capture below, at this stage i have none provisioned)
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- Hans Volbeda @ Eric Maurice on Sep 30, 2019 12:00 PM
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  Hi Eric,
  
  Before i try anything, i remove my device from the studio and / or app. I have only one file, which I received earlier from you, this one Rapid IoT Kit Out Of Box Demo (Deployed) firmware.bin that i can provision.
  So i can only provision one device max.
  Before i compile and download an example from the studio i remove the previous provisioning.
  
  Thanks in advance,
  Hans.
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  - Eric Maurice @ Hans Volbeda on Oct 7, 2019 12:11 AM
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    Hi Hans,
    
    I consider getting your kit replaced but I fear the kit is ok and the problem is linked to somethingelse not nailed down yet. Using a brand new kit will help telling.
    
    Eric
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    - Hans Volbeda @ Eric Maurice on Oct 7, 2019 3:08 AM
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      Eric,
      is it not possible that my NPX account is corrupt or something like that?
      If so perhaps you can delete my account on your server and after that i make a new account?
      Or is this nonsens?
      
      Greetings Hans.
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      - Hans Volbeda @ Hans Volbeda on Oct 29, 2019 12:45 AM
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        Eric,
        I'm still waiting for an answer....
        Best regards,
        
        Hans
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        Mario Ignacio Castaneda Lopez @ Hans Volbeda on Oct 30, 2019 2:44 PM
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        Hi Hans,
        
        I am checking your account and looking for reset your account.
        
        I will get back to you as soon as possible.
        
        Regards,
        
        Mario
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        Hans Volbeda @ Mario Ignacio Castaneda Lopez on Nov 13, 2019 3:02 AM
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        Hi,
        
        I'm still waiting....
        Best regards,
        Hans
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        Mario Ignacio Castaneda Lopez @ Hans Volbeda on Nov 13, 2019 3:16 PM
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        Hi Hans,
        
        I sent you a direct message. We restart your rapid IoT account.
        Could you please let me know if you still have this issue?
        
        Regards,
        Mario
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