When I download a software it looks my ID is inactive. How can I fix this.
If you would provide your email address, we could identify your account and check if it needs to be reactivated.
We have identified an account we believe is yours. We have reactivated it. Please try to download the software again, if you still have the INACTIVE account issue, the please provide the email address associated with the account and we will reactivate it.
Thank you for your reply. I still can't download the file. My email address is firstname.lastname@example.org. Please help to reactivate it.
Yesterday, we reactivated the account email@example.com. Today we checked account firstname.lastname@example.org and it shows that it is active.
Please try again.
Retrieving data ...