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About renewal of the technical support (CWT-PRO) of "CWP-PRO-NL"

Question asked by Kazuya Yamauchi on Dec 10, 2017
Latest reply on Dec 11, 2017 by Kazuya Yamauchi

Our customer has purchased "CWP-PRO-NL".
Also, they revised the contract of CWT-PRO, last year.
They want renewal of the contract of CWT-PRO.


In the following URL, status of CWT-PRO is not "Active" but "Qualification".
Can customer revise the contract of CWT-PRO?

Best Regards,