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USB-KW019032 How to use the dongle as a sniffer and what software can capture the packets

Question asked by Dheemantha Dias on Oct 11, 2017
Latest reply on Oct 30, 2017 by Gerardo Rodríguez

I'm having trouble getting the USB-KW019032 dongle to sniff zigbee packets. I have downloaded the driver "mbedWinSerial_16466.exe" and also downloaded and installed "BeeKitSetup_3.0.2.exe". After I connected the USB dongle to the PC the blue and green lights came on. Then I launched the driver while the dongle was connected to the PC, after which the "mbed serial port (COM8)" appeared. Then when "Test Tools 12" was launched, and the "Protocol Launcher" was launched within "Test Tools" the "Devices" did not display the USB-KW019032 dongle. 

Please,any help would be appreciated.