AnsweredAssumed Answered

My pro license has been locked...

Question asked by René Brunier on Aug 29, 2017
Latest reply on Aug 29, 2017 by LPCX presso support

After W10 update, I was suddenly asked to (re) activated my license.

Trying to reactivate the license, I got the following message:

Then I chose OK, Enter the license activation code:

then my password (checked before, I'm 100% it is the correct one):, and got he following message:


This mean that my license is still active (I assume), so I do not understand why I got the initial 'reactivation request' ?

Any thoughts?


I also tried to deactivate my license to start from scratch, but got the following during deactivation: