AnsweredAssumed Answered

Problems renewing my CW 5.2v license

Question asked by Alejandro Moscat on Feb 5, 2017
Latest reply on Feb 9, 2017 by Alejandro Moscat

Hello,

 

Last 25th of January I purchased the renew of my CW license for CodeWarrior 5.2 version for HC12 64k, that is going to expire the next 9th of February.

 

I did the payment and I received some emails confirming the success of the purchase process and with the link to register the product.

 

The problem appears when I try to return my old license, the one that is going to expire this year, to generate a new one. When I achieve the next window (see pictures below) and I press the return button an error message appears with the next message: “The maximum number of return is reached, contact your product vendor if you need help”.

 

licensing return 1

Licensing return 2

What I’m doing wrong? Are there any problem in my account?

I have been following the tutorial videos for this process (How to renew your Software, How to obtain a license after annual subscription renewal and the Software Licensing and Support Activation Guide) and I don't know where is the problem.

 

Last monday 1st of February I generate an incidence report into http://www.nxp.com/support, the incidence reference is:
   - Reference ID: CodeWarr138120
   - Case00102616

 

It has passed 5 days and I haven’t received any communication from NXP.

I’m a bit worried because next week expires my CodeWarrior license and I need it in my job everyday. Please, let me know if you could help me or give me an email address where I find help.

Thank you in advance for your attention.

Best regards. Alejandro Moscat

Outcomes